Automatic payment reminders you don't have to think about
Ezus Pay sends the link on the due date and reminds the traveler if they haven't paid. Your team only steps in if the payment is still missing.
- Traveler emails in 8 languages
- Optional reminders before the due date
- Team alerted when a payment is missed
Voyages Horizon
Your payment due on May 15
Your next trip payment is coming up. You can pay it online in a few minutes.
In short
On a payment plan, Ezus Pay sends the traveler the payment link on each due date. If they haven't paid 3 days later, they get a reminder and your team is alerted. You can also turn on reminders 7 days and 1 day before the due date. Emails go out at 8 am Paris time and are available in 8 languages.
Less manual follow-up
With automatic charges
The traveler gets notice 3 days before the charge. If the card is temporarily declined, Ezus Pay retries 3 days later.
Instalment 1 · €4,960
Automatic chargeNotice sent
Charged on May 15
Charge declined
Visa •••• 4242
Retry
Visa •••• 4242
Cards about to expire
Ezus Pay spots them 7 days before the due date. The traveler gets a link to pay another way.
A list of payments to handle
Declined charges and payments waiting for authentication show up in the dashboard.
Charge declined
TANZ-2026-014
Payment overdue
ISL-2026-008
Emails in 8 languages
French, English, Spanish, Italian, Portuguese, German, Dutch and Norwegian.
The reminder schedule
- 1
Before the due date (optional)
A reminder 7 days, then 1 day before the date. Off by default, and you can turn it on for each payment plan.
- 2
On the due date
The traveler receives the payment link by email.
- 3
3 days later
If there is no payment, a reminder goes out. Your team gets an alert by email and in the app.
Reminders: your questions
Reminders before the due date are off by default. The link on the due date and the reminder 3 days later always go out.
Traveler emails are available in 8 languages: French, English, Spanish, Italian, Portuguese, German, Dutch and Norwegian.
Your team gets an alert by email and in the app when a payment is missed or a charge is declined.
No. You send the deposit link yourself. Automatic sends start with the following instalments.
Further reading
Our guides on the topic
Travel payment plans: deposit, instalments and balance
A deposit, one or more instalments, a balance before departure. How to set up a trip's payment plan once, then let the payments and reminders follow.
Read the articleCard payment declined at a travel agency: what to do
Card limits, 3D Secure and bank declines: how to help a traveller after a failed payment, choose an alternative and keep the booking's payment record accurate.
Read the articleOther features
Everything Ezus Pay does to help you collect payments.